FAST FACTS FOR BINNEWATER CUSTOMERS

Binnewater Natural Spring Water: 5 gallon jug, 3 gallon jug, 1gallon, 1.5 liter, 1 liter, , 16.9 oz in plastic. We also carry a 16oz aluminum can and a 12oz glass bottle.
Nirvana Brand water: By the case of 24 in size 16.9 ounce and 8oz

Yes! In 5 gallon jugs and cases of six 1 gallon jugs.

Yes! We can have your own custom labels made for our single serve waters. Call early as the manufacturing of the labels can take time.

Coffee (ground or kcup), 4oz or 10oz cups, tea, hot chocolate, sugar, creamer, stirrers, etc. We also carry solar salt for water softener, ice melt products and bundles of firewood!

Sorry, we do not sell dry ice or do bulk fill ups.

Apologies but we cannot handle the volume of acknowledging/confirming orders unless a confirmation request is specified.

Yes. The minimum is 3 of the 5 gallon jugs or 4 of the 3gallon jugs. If you are not ordering jugs, the minimum is 3 items. You can mix and match on all products as well.

Yes! Contact us for details early as our rentals book fast.

You may come in person or wait until the next delivery. Sometimes it's possible for us to get to you sooner than your next route but it's not guaranteed. We will always do our best to accommodate but it's best to get your order in on time.

A notification is a message to you asking if you need water. We can notify you via email or text. If you need a delivery, you must respond. If you need a specific amount or do not want all the empty jugs replaced, please note that in your response. A response without details means we either swap the number of jugs you have out or deliver the minimum. No response means you wish to be skipped and we do not come to your delivery address. Please note: we cannot receive pictures via text.

You may call us, email us, or go onto the website to set up which method of contact you prefer.

Yes! We can set up a custom delivery frequency that suits you.

You can send us a message via email, online at our website, or simply call our office.

We encourage you to leave a message if we missed your call. PLEASE NOTE: Our phones will be off for a period of time on the 1st of each month while we complete our month end processing. You can leave a message or try back another time.

There are many factors that can affect the timing of delivery. The driver will complete the route in the most efficient order, so timing can change each delivery. We thank you for your patience on delivery day.

www.Binnewater.com or call us at 845-331-0237. You will need your route color.

If we are closed for a holiday, your route day may move up or back a day. Please see your specific route calendar for the changes.

Prior to 7:30am on delivery day.

We can pick them up next delivery or you can drop them off at to our office. We do not pick up empty jugs only.

The drivers will sometimes have to make a decision to deliver to a different location for safety reasons like a dog outside, tree limbs in the way, ice/snow on driveway, etc. In that event, we will call to let you know where the delivery spot is.

We are a paper saving company. We can send you an electronic invoice at your request, or you can look online. We only leave a paper invoice by request.

Yes! We are open Mon-Fri 8am-4:30pm also on Saturdays 9-1 from Memorial Day to Labor Day. PLEASE NOTE: We are closed on Saturdays after Labor Day

Sorry, we cannot due to the refrigeration ice requires. Please come in person to pick up ice.

Yes, It's so easy! Go to binnewater.com and follow prompts. Heads up, you will need your account number.

Yes, just call the office. It's a quick fix!

Yes! We have auto-pay where a checking account or card gets charged around the first of every month for any deliveries the month prior. So easy and convenient

Any time the number of returns matches the number of jugs delivered, you won't see it noted on your statement. You will only see it if there is a credit or charge created from more or less empty jugs.

Yes! Our drivers can take cash or checks. If you have a credit card, call the office or pay online.

If you did not get any deliveries and have no monthly rentals, you will not receive any statement if your balance is $0.00 or if there is a credit on the account.

While tipping is not expected, it is allowed and very much appreciated by your drivers!

Somewhere clean and safe from the elements. If there are any foreign objects in the jug or the jug freezes, we will not be able to reuse them, thus forfeiting your deposit.

Do not put the jug on your dispenser! Please tape a piece of paper to the top of the jug stating it is leaking. You can empty the jug in the meantime.

If the jug is damaged, frozen, dirty, contains foreign objects, etc., you will lose your deposit. If we cannot reuse the jug, you will not receive credit.

The best thing to do is to not let it freeze. Store jugs inside out of the elements. If your jug does freeze, let it defrost in a water safe spot and then mark the jug as frozen. DO NOT PUT IT ON YOUR DISPENSER! If a jug freezes, it will break so we can no longer use it and you will forfeit your deposit.

Yes! We have options...call us! As an added bonus, if you pay for a year, you get two months FREE.

Please do not attempt to work on the rental. Just contact us and we will come swap it with a fresh rental so you have no gap in service.

It is likely that you have a damaged jug. Please remove the jug and try a new one. If that fixes the leak, please mark the damaged jug with a piece of paper

Unfortunately, once the water leaves our possession, we cannot take it back. You can return the jug for the deposit credit though.